Steve Martin - Bench International

04 Nov IT Outsourcing Perspectives: Keep the Part Above the Neck

Posted at 14:43h in Board Insights

Insight by: Steve Martin Outsourcing has always made for heated politics, as politicians typically equate “outsourcing” with “offshoring.” It’s hard to believe that it’s been 30 years since Ross Perot’s much ballyhooed “giant sucking sound” made for great living room drama in the 1992 presidential debates...

04 Oct Tech Recruiting and Retention Challenges in Life Sciences

Posted at 17:30h in Board Insights

Insight by: Steve Martin The competition for talent in life sciences, from hiring through retention, has arguably never been fiercer, and at the even narrower intersection of IT talent and life sciences, it has been transformed into a veritable battlefield. While the pandemic is often associated...

13 Sep IT Outsourcing Perspectives: When Deals Go Bad

Posted at 22:38h in Board Insights

Insight by: Steve Martin There have been scores of articles written, and studies conducted, highlighting the statistics around unsuccessful IT outsourcing deals – many establishing the failure rate at well above 50%. Moreover, if we study the hardest hit industries, healthcare is often cited as one...

05 Aug Caveat Emptor – Terms to Avoid in your Outsourcing Deals

Posted at 17:43h in Board Insights

Insight by: Steve Martin According to a recent study produced by Zion Market Research, “the global Healthcare IT Outsourcing market…is estimated to grow to about USD 96.9 billion by 2028.” This would represent more than a $30B increase from the 2021 figures – nearly a 50%...

06 Jul IT Outsourcing Perspectives: It’s Actually the Name on the Back of the Jersey that Matters

Posted at 12:02h in Board Insights

Insight by: Steve Martin In the movie Miracle, the true-life story of the 1980 US Olympic Hockey team’s gold medal triumph, coach Herb Brooks hits a boiling point after a particularly bad practice game where individual players were trying to make heroic plays at the expense...

22 Jun IT Outsourcing Perspectives: When More is not Necessarily Better

Posted at 15:00h in Board Insights

Insight by: Steve Martin It ranks among the top flaws of an IT outsourcing or services contract – too many service level agreements (SLAs) with limited relevance and with overwhelming focus on financial penalties rather than other remedies. Whether we like it or not, over the past...